Help & Support
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Talk to an operations agent about any booking.
Frequently asked questions
What is the connection fee?
A small fee that confirms your request, unlocks the assigned professional’s contact details and lets SnelapSeva track the job. It is refunded automatically if no professional can be assigned.
How are professionals verified?
Every professional submits identity and service-specific documents (licences, qualifications, registrations). Our verification team reviews each one; expired credentials automatically pause the affected services.
When do I pay for the work?
After the professional records the work done, materials and labour, you review and confirm it. You can then pay online or pay the professional directly.
What if something goes wrong?
Open the booking and use “Report issue” or “Dispute”. Our team investigates with both sides and can issue refunds.
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